Privacy Policy

1. Who We Are

ClientConnectAI LLC ("ClientConnectAI," "we," "us," or "our") is an AI-powered receptionist service headquartered in Jacksonville, Florida. We operate the website at clientconnectaia.com and provide AI phone answering and appointment scheduling services to local businesses.

Questions about this policy can be directed to us at cca@clientconnectaia.com or by calling (904) 914-6086.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

• Name, business name, email address, and phone number submitted through our contact form or strategy call booking
• Business details shared during onboarding (hours, services, staff names)
• Payment information processed securely through our payment processor (we do not store full card numbers)

Information collected automatically

• Browser type, device type, and IP address
• Pages visited and time spent on the site (via analytics)
• Cookies and similar tracking technologies (see Section 6)

Information from calls handled on your behalf

When we provide AI receptionist services to a client business, calls to that business may be recorded or transcribed in accordance with applicable law and the terms agreed to in the client service agreement. End-callers (your customers) are informed of recording where required by law.

3. How We Use Your Information

• To respond to inquiries and schedule strategy calls
• To deliver and improve our AI receptionist services
• To send service-related communications (onboarding, billing, support)
• To send marketing emails if you have opted in (you may opt out at any time)
• To comply with legal obligations
• To detect and prevent fraud or abuse

We do not sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services that may collect or process data:

• Cal.com — appointment scheduling. Subject to Cal.com's privacy policy.
• Google Analytics — website usage analytics. Subject to Google's privacy policy. You may opt out via Google's opt-out browser add-on.
• Payment processors — for billing. Payment data is governed by the processor's PCI-compliant policies.
• AI infrastructure providers — powering call handling. All providers are bound by data processing agreements.

We do not control these third parties and are not responsible for their privacy practices.

5. Data Sharing

We may share your information with:

• Service providers acting on our behalf (bound by confidentiality obligations)
• Legal authorities when required by law or valid legal process
• Successors in the event of a merger, acquisition, or sale of assets (you will be notified)

We do not share your information with third parties for their own marketing purposes.

6. Cookies

Our website uses cookies to:

• Remember your preferences and session state
• Analyze traffic and usage patterns (analytics cookies)
• Support embedded third-party tools (Cal.com, etc.)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Client business data is retained for the duration of the service agreement plus any period required by applicable law. You may request deletion of your data at any time (see Section 9).

8. Security

We use industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability

To exercise any of these rights, contact us at cca@clientconnectaia.com. We will respond within 30 days.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. For material changes, we will notify active clients by email. Continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Us

ClientConnectAI LLC
Jacksonville, Florida
Email: cca@clientconnectaia.com
Phone: (904) 914-6086